Unable to Purchase Monthly Subscription on Preply Despite Multiple Attempts

Emre
Preply
48

I have been trying to buy a monthly subscription on the Preply app, but no matter what I do, the payment will not go through. My balance is sufficient, online shopping is enabled, and I have no restrictions on my cards. To be sure, I even tried with three different cards and three different browsers, but the issue persists.

This is extremely frustrating because I want to start lessons right away, yet the platform will not allow me to complete a simple subscription payment. There is also no clear explanation given for why the transactions keep failing.

I request urgent support from Preply to resolve this issue. The subscription system must work smoothly, and users should not have to waste time trying multiple methods to pay. Please fix this payment error so I can purchase my subscription without further problems.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Slow customer service in resolving payments, how can I get effective help from Preply?

13 Complaint

Similar Complaints

I Can’t Subscribe on Preply Despite Multiple Payment Attempts

Ali
Preply
40

I booked a trial lesson through the Preply app and was genuinely impressed with the teacher. I wanted to continue and su...

Preply Keeps Charging Me Even Though My Lessons Don’t Take Place

İlker
Preply
41

To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of...

I Canceled My Preply Subscription but Never Got My Refund

Mevlut
Preply
48

Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both ...