I have been trying to buy a monthly subscription on the Preply app, but no matter what I do, the payment will not go through. My balance is sufficient, online shopping is enabled, and I have no restrictions on my cards. To be sure, I even tried with three different cards and three different browsers, but the issue persists.
This is extremely frustrating because I want to start lessons right away, yet the platform will not allow me to complete a simple subscription payment. There is also no clear explanation given for why the transactions keep failing.
I request urgent support from Preply to resolve this issue. The subscription system must work smoothly, and users should not have to waste time trying multiple methods to pay. Please fix this payment error so I can purchase my subscription without further problems.
I booked a trial lesson through the Preply app and was genuinely impressed with the teacher. I wanted to continue and subscribe right away, but I’ve been unable to complete the payment process. I tried 5–6 different cards—each time, the system gave me an error, and the transaction failed. What’s wo...
To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...
Under my monthly subscription on Preply, I had been taking lessons regularly every week. However, on September 25, both of my accounts’ subscriptions were canceled. In total, I had 8 remaining lessons (5 + 3) that were canceled along with the subscriptions, and I am still waiting for a refund for th...
I am trying to purchase an individual YouTube Premium membership, but I keep receiving an error message. I had a membership before, which I canceled, and now I want to subscribe again. However, since yesterday evening, despite multiple attempts, the process keeps failing and doesn’t accept my purcha...
Comments