I booked a trial lesson through the Preply app and was genuinely impressed with the teacher. I wanted to continue and subscribe right away, but I’ve been unable to complete the payment process. I tried 5–6 different cards—each time, the system gave me an error, and the transaction failed.
What’s worse is that I can’t even reach the support team because it seems you only get access to proper help after subscribing. This makes no sense—how are users supposed to solve payment issues if they can’t contact anyone for assistance?
Preply, I really want to continue learning with the tutor I found, but you’re making it impossible. Fix the payment system and provide accessible support for users trying to subscribe. I need a solution immediately before I lose the opportunity to book lessons with this teacher.
I have been trying to buy a monthly subscription on the Preply app, but no matter what I do, the payment will not go through. My balance is sufficient, online shopping is enabled, and I have no restrictions on my cards. To be sure, I even tried with three different cards and three different browsers...
My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...
I had booked a trial lesson on Preply, but unfortunately, I got sick and could not attend. Because of my health situation, it didn’t even occur to me to notify the tutor in advance. Now, I see that the fee for the lesson has still been charged, even though I was unable to participate for medical rea...
To date, I have paid a total of $118.39 on Preply, but I have experienced serious issues in almost every lesson. Most of the lessons do not take place at all, yet the payments are processed immediately. When I request a refund, the process takes an extremely long time, and in most cases, no real sol...
I scheduled two weekly lessons on Preply with a tutor named Kelly. We agreed on everything, but she never showed up to a single class—and worse, she didn’t even notify me or provide any explanation. She’s also completely inactive on the platform, so there’s no way for me to message her or understand...
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