Pocket eSIM won't refund my unused plan—how can I get my money back?

If Pocket eSIM won’t refund your unused plan and you want your money back,

Check your refund eligibility first;

• Verify:
– The eSIM has been installed but no data has been used
– The purchase date
– Your plan and order details
– Whether the plan has already expired

Pocket eSIM says a full refund may be requested if an installed eSIM has had no data usage. For technical problems preventing installation or use, refund requests can be made within 30 days of purchase.

Gather evidence;

• Save:
– Your purchase receipt
– eSIM activation status
– Screenshot showing unused data
– Order or transaction ID
– Any previous refund correspondence

Contact Pocket eSIM Support through its live chat, WhatsApp, or email and request a refund, explaining that the plan remains unused. Pocket eSIM says refund requests outside its stated conditions may be reviewed case by case.

If the plan has already expired, Pocket eSIM states that unused remaining data is not refundable.

If Pocket eSIM does not resolve the refund request, consider filing a complaint on Xolvie to pursue a resolution.