Pocket eSIM Uzbekistan Package Could Not Be Activated

On October 13, 2025, I purchased a Vodafone Pocket eSIM package for use in Uzbekistan on my Honor 90 and paid 360.91 TL (approximately $7). However, even though I tried to activate the eSIM, the activation failed, and I was unable to access the internet at all. I could not use the package I purchased in any way.

I repeatedly tried to contact Pocket eSIM through its website and in-app support section to resolve the issue. However, I only received automated responses and was unable to reach a customer service representative. I was also unable to access the website. Before making the purchase, the refund policy stated that customers could receive a refund if the eSIM could not be installed or the package was not used. Despite this, I have been unable to find anyone who can address my issue or initiate the refund process.

I am requesting a full refund of the $7 I paid for the Pocket eSIM package, which I was unable to use.