Pocket eSIM Refund Requested for Unused Balkans eSIM Plan

I purchased an eSIM plan for the Balkans region through the Pocket eSIM app on May 6, 2026. When I attempted to install and use the eSIM at 6:11 PM on May 6, 2026, I received a message stating that my device did not support eSIM, so I was unable to complete the installation. However, before making the purchase, I had received confirmation through the app that my device was supported.

Since I was completely unable to install the eSIM on my Samsung S21 FE 5G, I was never able to use the package at all. Despite this, I was charged $12.59 for the purchase, meaning I was required to pay for a service I could not use.

I am requesting a full refund of the $12.59 I paid for the unused Balkans eSIM package associated with order number PCK260506Y8PORS. I kindly ask that this issue be resolved as soon as possible.