Pocket eSIM Not Working on Xiaomi 13T

I purchased a Pocket eSIM to use on my Xiaomi 13T. After completing the purchase, I scanned the QR code to activate the eSIM, but the internet connection never became active. I continuously receive a “No connection” error on my device. I have experienced this issue before, and it has happened again.

I tried to contact Pocket eSIM customer support to resolve the issue, but I was unable to reach anyone and received no assistance. Since I was unable to use the service, I am requesting a full refund. I live in Istanbul and would like this issue to be resolved as soon as possible.