Pocket eSIM Refund Not Received After More Than a Month

On May 19, 2026, I purchased a Pocket eSIM service, but I was unable to use the eSIM at all because my Xiaomi 17 phone was not compatible with the service. I therefore initiated the refund process through Pocket eSIM’s online customer service on WhatsApp. More than one month has passed since I paid $15, but no refund has been credited to my card.

When I contacted Pocket eSIM again today through WhatsApp, they told me that they had processed the refund to my credit card and provided me with an authorization number, asking me to check with my bank. However, when I contacted my bank, I was informed that the authorization number was not associated with any transaction, that there was no record of such a refund being credited to my card, and that no refund appeared on my statements. In other words, Pocket eSIM claims that it processed the refund, but there is no corresponding transaction or refund record with my bank or on my credit card statement.

I request that Pocket eSIM actually process the refund of the $15 I paid and ensure that the full amount is credited to my credit card immediately. I also request a clear and transparent explanation of what happened with my refund and written confirmation that the refund has been successfully completed.