I bought the Philips 3200 LatteGo coffee maker. That day, during the product's promotional video recording, the machine began making unusual sounds and releasing smoke. Moreover, it led to a power outage in my residence. I possess a video recording of the incident. Right after that, I got in touch with the authorized service center. They stated that the problem occurred because of frequent use, attributing it to user mistakes. Yet, I had only utilized the product for 2 hours on the day of purchase. I believe I have been treated unfairly by the authorized service of Arsel Electronics Bahçelievler. Even after contacting customer service, they were unable to offer a useful resolution. I have a product worth ₺26,000 and I feel misled. I insist on a solution.
On October 1, 2020, I bought a Philips EP2231/40 fully automatic coffee machine for 2980 TL to use at home. We drink coffee an average of 8-10 times a day. From time to time, the product also went to the service due to malfunction. The warranty expired and I took it to the service center because it ...
I had previously purchased a Philips coffee machine from Vatan Bilgisayar, but I had to return it to them for warranty repairs due to a defect. They delivered the machine to an authorized service center. Without listening to or understanding my request for replacement rather than repair, the lady at...
I purchased the Philips 5447/90 espresso machine from the seller Hepsiburada on 11/11/2023. Shortly after, the machine displayed an error 1 message, and on 8 January 2024, I took it to the authorized service center, Sezel Electronics. After a month, they assured me they would provide a new device. O...
I purchased a Philips 7000 Series upright vacuum cleaner from Vatan Bilgisayar, and after a short period of use the motor protection cover started to melt. Due to this melting, the device takes in air from that area and the vacuum cleaner no longer provides proper suction. I took the product to Vata...
My espresso machine broke down after just two months of use. After taking it to the Philips technical service center in Avcılar, they contacted me a few hours later and informed me that the grinder was malfunctioning due to a screw being inserted inside it. What is the reason for me to perform that ...
Comments