I purchased the Philips 5447/90 espresso machine from the seller Hepsiburada on 11/11/2023. Shortly after, the machine displayed an error 1 message, and on 8 January 2024, I took it to the authorized service center, Sezel Electronics. After a month, they assured me they would provide a new device. On 07/02/2024, I went to collect the new machine, but the box was heavily damaged. Despite my reluctance to accept it, the staff insisted, claiming they would discard the box anyway, so I reluctantly accepted. When I opened the box at home, I found defects—the drip tray was misaligned, and the aroma-preserving lid didn't fit properly. It dawned on me that they had given me a defective machine as a replacement. The next morning, I returned it to the service center. Despite three months passing since the initial issue and numerous attempts to contact Philips, they have not provided a resolution or even a timeline for replacement, merely suggesting to exercise my legal rights. In a country where the minimum wage is ₺17,000, Philips is withholding my ₺22,000 machine without any intention of rectifying their mistakes. Such behavior is unacceptable for a brand like Philips. I hope this message reaches the top-level executives, so they can see the conduct of their employees.
I sent my Philips television to Gebze Yücel Elektronik, the authorized service center, on July 27, 2023, for warranty repair. Unfortunately, as of today, my television has not been returned to me, with the service center citing a two-month delay in receiving spare parts. Several times during this ti...
I bought a Philips 5447/90 fully automatic coffee maker from Media Markt in Denizli for 13,499 TL on March 23, 2023. After I plugged the machine in and chose what kind of coffee I wanted, it started making the coffee but then turned off by itself. The machine's box said that the phone number 0850222...
I bought the Philips HD 7459/20 coffee machine from an authorized Hepsiburada dealer in March 2023. The carafe broke while washing without even dropping it. Even if there is no stock of the jug, why should I pay 520 TL for a jug that will break immediately? The machine is already 1500 TL. I call Phi...
I bought the Philips 3200 LatteGo coffee maker. That day, during the product's promotional video recording, the machine began making unusual sounds and releasing smoke. Moreover, it led to a power outage in my residence. I possess a video recording of the incident. Right after that, I got in touch w...
On October 1, 2020, I bought a Philips EP2231/40 fully automatic coffee machine for 2980 TL to use at home. We drink coffee an average of 8-10 times a day. From time to time, the product also went to the service due to malfunction. The warranty expired and I took it to the service center because it ...
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