My espresso machine broke down after just two months of use. After taking it to the Philips technical service center in Avcılar, they contacted me a few hours later and informed me that the grinder was malfunctioning due to a screw being inserted inside it. What is the reason for me to perform that action? According to them, it was not covered under the warranty. Although I refused to accept it and wouldn't pick up the device until it was fixed, they were clear that I had to pay for the repair cost. They shamelessly blamed my child for the defect. Philips' attempt to shift the blame onto the customer and use immature justifications is unacceptable. I am determined to take action and will ensure that I caution others against purchasing from them.
I had previously purchased a Philips coffee machine from Vatan Bilgisayar, but I had to return it to them for warranty repairs due to a defect. They delivered the machine to an authorized service center. Without listening to or understanding my request for replacement rather than repair, the lady at...
On October 1, 2020, I bought a Philips EP2231/40 fully automatic coffee machine for 2980 TL to use at home. We drink coffee an average of 8-10 times a day. From time to time, the product also went to the service due to malfunction. The warranty expired and I took it to the service center because it ...
I was given a Philips shaver as a present. I can't believe it. After just 2 months of using it and only 8 months since I got it, the shaver head mechanism completely failed on me. It was a close call too, as it almost injured my eye while I was shaving. The authorized service center declined to hono...
I purchased the Philips PC8955/09 model vacuum cleaner a year ago, but it began malfunctioning last month. The problem started when the motor had to be replaced. After the motor replacement, the remote control stopped working, so I took it to the Adiyaman Technical Electronics service center. I expl...
Dear Sir/Madam, I will explain the grievance I experienced with my product below. My Philips boiler iron has malfunctioned. I took it to İzmir Karşıyaka Sezel Technical Service. It was said that the main display card will be changed, I paid the price, it was said that it has 6 months warranty. In a ...
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