I purchased the Philips Homerun 7000 Series robot vacuum cleaner in September 2023 for around ₺16,000. After using the product for about two weeks, I noticed issues with its sensors. The device does not navigate properly during cleaning, skips certain areas, and tries to clean while moving backward. This problem occurs throughout the house. I took the device to an authorized service center, but despite the warranty having expired just one month ago, I was charged a high repair fee of ₺5,400. When purchasing, I expected a durable and reliable product, but experiencing such a malfunction in such a short time and being asked to pay a high fee right after the warranty expired has caused me great inconvenience. I request that Philips repair my product free of charge.
Hello Mr. Onur, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Mr. Onur, The results of our detailed investigations regarding the issue you shared have been communicated to you verbally. Thank you for your patience and understanding during this process. If you have any questions or additional requests, please do not hesitate to contact us. Best regards, Philips Home Appliances
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