Philips Vertical Vacuum Cleaner Hose Torn!
I bought a Philips 8057-1, 8000 Series mopping vacuum cleaner just 1.5 months ago, and now you're telling me the hose is torn? I only used it 4–5 times in a small area—how can the parts be this poor in quality? Those who said buying Philips is a mistake were absolutely right. You keep giving the same copy-paste answer to everyone: that there's no warranty on parts. So what are we supposed to do with this torn hose now? Where exactly should we mount it? Is this your idea of customer service—forcing us to buy the entire nozzle instead of simply providing the part we need? You must send that hose or the broken part. If not, I will file a formal complaint with consumer rights in person. You can be sure I’ll pursue this to the end. I didn’t pay ₺18,000 just to throw this machine away after a few uses.
Hello Ms. Buket, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Ms. Buket, We would like to share that during our phone conversation, we discussed the issue in detail and have taken the necessary steps to assist you. Please remember that you can contact us at any time for your questions or requests. Thank you again for your feedback and understanding. We wish you a good day. Best regards, Philips Home Appliances
