I bought a Philips 8057-1, 8000 Series mopping vacuum cleaner just 1.5 months ago, and now you're telling me the hose is torn? I only used it 4–5 times in a small area—how can the parts be this poor in quality? Those who said buying Philips is a mistake were absolutely right. You keep giving the same copy-paste answer to everyone: that there's no warranty on parts. So what are we supposed to do with this torn hose now? Where exactly should we mount it? Is this your idea of customer service—forcing us to buy the entire nozzle instead of simply providing the part we need? You must send that hose or the broken part. If not, I will file a formal complaint with consumer rights in person. You can be sure I’ll pursue this to the end. I didn’t pay ₺18,000 just to throw this machine away after a few uses.
I have been using the Philips 8000 series vertical vacuum for normal home cleaning for about 3 months. For the last 2 weeks, the connection part of the device was loose, and during normal use today, the plastic part at the joint finally broke completely. There was no impact, fall or misuse; it broke...
I purchased the Philips 7000 Series robot vacuum about a year ago for ₺30,000, and it is still under warranty. However, the product stopped working five months ago and began spinning in circles. I took it to the authorized service center, Düztaş Elektronik in Akhisar, Manisa, and my service receipt ...
I purchased the Philips Homerun 7000 Series robot vacuum cleaner in September 2023 for around ₺16,000. After using the product for about two weeks, I noticed issues with its sensors. The device does not navigate properly during cleaning, skips certain areas, and tries to clean while moving backward....
On August 26, 2025, I purchased the Philips 7000 Series Aqua xc7055/01 cordless upright vacuum from Hepsiburada and have been using it daily inside my home for about 2.5 months. However, within this short period, I began experiencing serious issues with the device. When the vacuum is turned off, it ...
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