I Sent My Philips Robot Vacuum to Service but It Came Back Still Broken
Because I sometimes had issues with mapping on my Philips robot vacuum cleaner and noticed that the battery dropped from 100% to 90% within 10 seconds of starting, I brought it to the service center on April 7. On April 30, I visited the service to check the status and was told it was ready, so I took the device back. However, when I used it that evening, I saw that it wouldn’t move on the carpet. Upon checking, I realized the brush part had been installed incorrectly. Now, after waiting nearly a month, I still can’t use the product. How can I return it to the service again and trust that it will be properly repaired? Since the product is only 6 months old and was returned in this condition, I request a replacement with a new one.
Hello Mr. Aziz, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Mr. Aziz, We would like to share that during our phone conversation, we discussed the issue in detail and have taken the necessary steps to assist you. Please remember that you can contact us at any time for your questions or requests. Thank you again for your feedback and understanding. We wish you a good day. Best regards, Philips Home Appliances
Philips yetkili servisine destek ve ilgilerinden dolayı teşekkür etmek istiyorum. Müşteri odaklı bir yaklaşımla sorunum kısa sürede çözüldü. Ayrıca Philips Öztürk Elektronik servisine ürünümü yenisiyle değiştirmem konusunda bana yardımcı oldukları için çok minnettarım. Süreç boyunca beni bilgilendirdiler ve her zaman bir çözüm bulmaya çalıştılar. Şikayetim olumlu bir şekilde çözüldüğü için konuyu kapatıyorum. Teşekkürler Philips.
I would like to thank the Philips authorized service for their support and attention. My problem was solved quickly with a customer-focused approach. I am also very grateful to Philips Öztürk Elektronik service for their help in replacing my product with a new one. They kept me informed during the process and always tried to find a solution. Since my complaint has been resolved in a positive way, I am closing the case. Thank you, Philips.
I would like to express my sincere thanks to the Philips authorized service team for their professional support and attention. My issue was resolved quickly and with a strong focus on customer satisfaction. I am also especially thankful to Philips Öztürk Elektronik for their careful handling of the replacement process. They informed me throughout the process and worked in a solution-oriented way. As the problem has been solved successfully, I consider this case closed. Thank you, Philips.
I would like to sincerely thank the Philips authorized service team for their professional support and attention. My issue was resolved quickly and with a customer satisfaction-oriented approach. I would especially like to thank the 'Philips Öztürk Elektronik' service for carefully managing the replacement process of my product. They kept me informed throughout the process and worked in a solution-oriented manner. Since my issue has been successfully resolved, I am closing the matter. Thank you, Philips.
