If you find tobacco stems or bad quality control in Marlboro Touch Blue, you can contact Philip Morris International directly through their customer contact page.
They will ask for the pack code, photos, and information about when you bought the product so they can track it down.
Philip Morris USA is in charge of Marlboro customer service in the United States. They have a phone number for them at 1-800-898-2888.
You can also report a problem with a product to your country's consumer safety body as a way to get it fixed.
Have a similar problem? Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.
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