Philip Morris Distributor Negligence Leaves My Business in Loss

Hello everyone! We have designated Tuesday, Thursday, and Saturday as our visitation days. We haven't made any orders since Thursday, December 28, 2023. We are hopeful that our ongoing issues with the Ankara dealer Ümsa will come to a close as we transition to working with the new distributor, Pamuk Gıda. This change will enable us to establish a consistent and morally sound trading relationship. Unfortunately, our happiness has been quickly diminished as we are now under the control of an individual with limited experience. Orders can only be placed in a restricted way through the Pmaktif system, and in the past, we would address shortages by issuing a second invoice that included extra supplies obtained from the vehicle. Despite making commitments to deliver products on specific days before New Year's, the plasman R***** failed to show up, resulting in financial losses and customers leaving our business. There has been a complete lack of explanation, apology, or communication. The responsibility for this issue lies with the company, not with any individual. It seems that the reason given is that there were no products in the car, however, there were 15 cartons, and the manager told him to leave them at a gas station. He was supposed to go to the wholesalers to purchase cigarettes for us since the depot was closed. We provided the information to your esteemed employee, the manager Ü****, who promptly came to see us, attentively listened to our concerns and recommended that we reach out to the distributor chief E***** for a resolution. Yet, time has gone by, and there has been no communication or visit. During the Ümsa period, our shelf allowance was not properly deposited. However, no solution was offered and the blame was shifted to us as a distributor error. The present circumstances bear a striking resemblance. Leading up to the New Year, during the busiest days of the week - Friday, Saturday, and Sunday - we faced challenges in keeping our shelves stocked with the most popular cigarette brand in our country, Marlboro Touch Blue. We deeply regret not being able to provide our customers with the complete service they deserve. Nevertheless, we can confidently say that we are not to blame. If we are unable to sell the most popular cigarette brand in our country (Marlboro Touch blue) for nearly two weeks because of the deliberate and unfair actions of your staff, and if we are suffering financial losses due to the inability to make regular purchases for our business, it seems pointless to continue selling your products in the future. We kindly ask for the cancellation of our call through Pmaktif and the provision of a 'debt-free' statement with a wet signature and company stamp to our business in person, as we have been unable to find any other resolution. Thanks a lot.