Dear Sir/Madam, I am a regular user of Marlboro Touch Blue cigarettes. However, I have recently experienced some negative issues with your product, which have been bothering me. Firstly, I noticed a decline in the quality of the cigarettes in the last few packs I purchased. There seems to be an issue with the quality of the tobacco, leaving a poor taste that I find unpleasant. This situation has negatively impacted both my comfort and enjoyment. My trust in the Marlboro brand is being shaken, and as a result, my willingness to continue purchasing your product is decreasing. I kindly request an explanation and a resolution regarding this matter. I would appreciate your assistance.
Hello, Thank you for sharing your feedback with us. Our Consumer Advisory Line will contact you within 48 hours to review the product and, if you wish, initiate the product review process. Best regards, PHILIP MORRIS Tobacco Products Consumer Advisory Line
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