5
Resolved

Philip Morris Cigarettes Burn My Lips - No Longer Taste Like They Used To

May 9, 2025 6:20 PM114
Uğur's Thank You Message
I have been using it for over 30 years, I can't quit.

Since the beginning of 2025, Philip Morris cigarettes have had issues like wood splinters, a nylon-like smell, and a burning sensation on the lips toward the end. I’ve come to hate the cigarette I’ve been smoking for 30 years. I even tried switching to different packs thinking it was a one-off issue, but the result was the same. It feels like they’ve completely changed the blend or cut corners in production. Ever since the packaging colors were standardized, the quality has dropped to zero—there’s no trace of the old flavor, and it’s no different from other cigarette brands now. We’re basically paying to be disappointed.

June 4, 2025 9:48 AM (25 days after complaint)

Hello Mr. Uğur, Thank you for sharing your feedback with us. Our Consumer Support Line will contact you within 48 hours to review the product and, if you wish, to initiate the product inspection process. Best regards, PHILIP MORRIS Tobacco Products Consumer Support Line

Uğur
June 4, 2025 12:33 PM

I have been using it for over 30 years, I can't quit.

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