Pegasus Lost Luggage and Incorrect Delivery Problem
On June 7th, my siblings flew from Ankara to Stuttgart on Pegasus flight PC1693. We reported one of the suitcases as missing. We were told it would be found and shipped to us. However, on June 10th, we received someone else's backpack, which even had a Sunexpress tag. We returned it without accepting it. After much effort, I reached a Pegasus representative who said two shipments were sent to us on June 7th and June 10th, and the case was closed, but the tracking number for the June 7th shipment was missing. They provided no further information. I don't know what's more ridiculous: receiving someone else's backpack or having two shipments sent while being unable to provide information on the second one. My visiting sibling has been greatly inconvenienced, and no one is taking responsibility. I will be filing a complaint with Consumer Rights and will not let this absurdity go unaddressed.
While we were happy that the correct luggage was finally delivered, Pegasus continues to mock us. It was repeatedly confirmed to us over the phone that my guest needed to shop and keep the receipts until the luggage was delivered, and that clothing expenses would be reimbursed. I sent the receipts via email and received phone confirmation again that the receipts had been received and payment would be made. I have attached a photo of the decision they made after their review. As a result, they have been reviewing the voice recordings for weeks. Even if they offered free tickets, would I ever use this company again? Never!
