I purchased a flight ticket from Pegasus's website today for a flight tomorrow evening. My plans changed within half an hour. I called customer service, and they told me that they couldn't refund the ticket as refunds are only available 72 hours before the flight. I never received a full refund. The advertisement stated, 'Buy a holiday ticket for a friend, and if they don't come, get a refund 24 hours before.' When they didn't refund me, I found this statement online and read it, but they still said it was not possible. The campaign states that you can get a full refund if you cancel 24 hours before the scheduled flight or 30 minutes after booking. I tried to contact customer service representatives via message, but there was an issue with the page, and my request couldn't be sent. I received information that the email sent by the customer service representative on my behalf was sent, but I can't see what was written. The ticket campaign is attached.
I purchased a ticket from Pegasus with an extra fee for the cancellation guarantee, thinking I could cancel at any time within the last 6 hours before the flight. However, when I tried to cancel my ticket two days before the flight, I was only refunded 85% of the total cost. This is misleading, as t...
I purchased a ticket from Pegasus yesterday around 4 PM. Today, between 2 and 3 PM, I tried to cancel it, expecting to do so within the 24-hour cancellation window. However, they attempted to charge me a cancellation fee. I reached out to their Instagram support page at 4:30 PM, but they claimed the...
I purchased Antalya-Cairo flight tickets from Pegasus Airlines, which stated that the tickets were cancellable within 24 hours with a full refund. On the same day and at the same time, I made two ticket purchases using different cards for the same flights. I also made one ticket purchase for a fligh...
I had a flight with Pegasus Airlines to Milan, Italy, on October 19, but due to illness, I needed to reschedule. I selected a new date (October 22) and completed the payment process, receiving a confirmation that the transaction was successful. Assuming everything was finalized, I didn’t check my bo...
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
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