I purchased a ticket from Pegasus yesterday around 4 PM. Today, between 2 and 3 PM, I tried to cancel it, expecting to do so within the 24-hour cancellation window. However, they attempted to charge me a cancellation fee. I reached out to their Instagram support page at 4:30 PM, but they claimed the 24-hour window had already passed.
This is extremely frustrating, as I acted within what should have been the allowed timeframe. I am requesting either a full refund or a date change for the flight. Pegasus needs to resolve this issue promptly and honor their cancellation policy. Customers should not be penalized for following the rules.
In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured. I called Pegasus custome...
Hello, On January 4, 2023, I made a purchase for two seats on a flight with Pegasus Airlines. It was stipulated that a 24-hour notice of cancellation would result in no penalties. When I needed to cancel, I did so well in advance of the 24-hour deadline. However, the amount that was credited back to...
On 01.08.2024 at 07:55, I purchased my ticket and later changed it to 01.08.2024 at 10:10. Due to my work being delayed, I wanted to postpone my flight by 2-3 hours. I was charged for the initial ticket, and an additional ticket fee was taken for the time change. Moreover, no refund was made to my a...
I purchased a flight ticket from Pegasus's website today for a flight tomorrow evening. My plans changed within half an hour. I called customer service, and they told me that they couldn't refund the ticket as refunds are only available 72 hours before the flight. I never received a full refund. The...
I tried to change my Pegasus Airlines ticket, but they demanded a fee equal to the ticket price, making the change completely pointless. Since this was unreasonable, I requested a ticket cancellation instead. However, I was shocked when they informed me that almost the entire ticket amount would be ...
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