I purchased a ticket from Pegasus with an extra fee for the cancellation guarantee, thinking I could cancel at any time within the last 6 hours before the flight. However, when I tried to cancel my ticket two days before the flight, I was only refunded 85% of the total cost. This is misleading, as the company did not provide complete information when selling the cancellation guarantee. I paid for a full refund option and did not receive it. Pegasus should have been transparent about the refund policy. I am very disappointed and expect a full refund of my ticket as initially promised. Please address this issue promptly.
I purchased a flight ticket from Pegasus's website today for a flight tomorrow evening. My plans changed within half an hour. I called customer service, and they told me that they couldn't refund the ticket as refunds are only available 72 hours before the flight. I never received a full refund. The...
I purchased a Comfort Flex ticket for my international trip in March, specifically because my departure dates were uncertain. The main reason for choosing this ticket was the promise of full cancellation and refund without deductions. However, when I tried to cancel my ticket, I noticed that only a ...
In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured. I called Pegasus custome...
I purchased a ticket from Pegasus yesterday around 4 PM. Today, between 2 and 3 PM, I tried to cancel it, expecting to do so within the 24-hour cancellation window. However, they attempted to charge me a cancellation fee. I reached out to their Instagram support page at 4:30 PM, but they claimed the...
Pegasus Airlines has been delaying my refund for over two months. Despite contacting them daily about the refund for my canceled ticket, I have yet to receive any resolution. They keep saying my request has been "prioritized," but this seems like a tactic to stall and avoid addressing the issue. It...
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