I recently had a major issue with Pegasus Airlines and I just want to share my experience with others in the hope that it might help someone else in a similar situation. So, I was informed by Pegasus that the Kayseri-Istanbul section of my flight on 10.02.2023 at 5:45 AM with a connecting ticket to Amsterdam was canceled. Now, I understand that things like flight cancellations happen, but what really irked me was the complete lack of communication and assistance from the company. I've tried reaching out to Pegasus in every way possible - emails, phone calls, even WhatsApp. But, I just can't seem to get a hold of anyone. It's like they've gone completely off the radar and it's extremely frustrating. I've sent so many emails and still haven't received any response. I mean, I understand that a national disaster has put a strain on the entire airline industry, but this is just unacceptable. As a customer, I have the right to know what's going on and what my options are, and Pegasus seems to be failing in that regard. I just hope that this issue gets resolved soon, but for now, I'd give them a big fat zero
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
Pegasus Airlines canceled my son’s ticket for his flight to Istanbul without notifying us. He was supposed to fly to Stuttgart with a layover in Istan...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
Hello, I purchased a ticket from Pegasus Airlines for the London - Istanbul flight on 02.01.2024 at 23:15. I completed the online check-in approximately 5-6 hours before the flight; perhaps it was more, but I don't recall exactly. In any case, I knew the door number and seat of my flight, and the do...
Pegasus Airlines lost my two large suitcases during my flight from Istanbul to Cidde on 06.08.2024 at 21:10, and the whole ordeal has been an absolute nightmare. Creating a report proved to be quite challenging as a result of their website experiencing technical issues and their lack of responsivene...
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