Pegasus Airlines Canceled My Flight but Fails to Provide Further Information

February 09, 2023 12:10 am
51

I recently had a major issue with Pegasus Airlines and I just want to share my experience with others in the hope that it might help someone else in a similar situation. So, I was informed by Pegasus that the Kayseri-Istanbul section of my flight on 10.02.2023 at 5:45 AM with a connecting ticket to Amsterdam was canceled. Now, I understand that things like flight cancellations happen, but what really irked me was the complete lack of communication and assistance from the company. I've tried reaching out to Pegasus in every way possible - emails, phone calls, even WhatsApp. But, I just can't seem to get a hold of anyone. It's like they've gone completely off the radar and it's extremely frustrating. I've sent so many emails and still haven't received any response. I mean, I understand that a national disaster has put a strain on the entire airline industry, but this is just unacceptable. As a customer, I have the right to know what's going on and what my options are, and Pegasus seems to be failing in that regard. I just hope that this issue gets resolved soon, but for now, I'd give them a big fat zero

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