I was planning to buy flight tickets from Pegasus Airlines for my family to Budapest in July. Since there was a long time until the flight, I wanted to check if there was a package that would allow me to cancel and receive a full refund. I reached out to live support, and when I asked the same question, they told me that I would get a refund if I purchased the Comfort Flex package. Trusting this information, I paid ₺28,278 with my credit card on February 6 for my family’s tickets with the Comfort Flex package. However, when I tried to cancel today, I saw that my refund amount was only ₺25,332. Despite being directed by Pegasus' own live support and being recommended this package, nearly ₺3,000 was deducted. This is pure incompetence. I request that my grievance be resolved.
I made my reservations for flights for myself and my family with Pegasus Airlines. When I tried to cancel the flights, despite having selected the Comfort Flex option, which is intended to guarantee the maximum level of free cancellation, they deducted a staggering 40 euros per ticket as a service c...
I tried to change my Pegasus Airlines ticket, but they demanded a fee equal to the ticket price, making the change completely pointless. Since this was unreasonable, I requested a ticket cancellation instead. However, I was shocked when they informed me that almost the entire ticket amount would be ...
I purchased a Comfort Flex ticket for my international trip in March, specifically because my departure dates were uncertain. The main reason for choosing this ticket was the promise of full cancellation and refund without deductions. However, when I tried to cancel my ticket, I noticed that only a ...
I purchased a ticket from London to Istanbul with the Flex option, paying a total of £90. When I canceled the ticket two weeks before the flight, I expected a £10 Flex fee deduction with £80 refunded. However, I only received £59 back, with an additional unexplained £20 fee taken along with the Flex...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
Comments