Pegasus Damaged My Luggage and Ignored My Request for Replacement
After my flight with Pegasus Airlines, I noticed that the wheel of my newly purchased suitcase was missing when I retrieved my luggage. I immediately reported the issue to the airport’s relevant department, explaining that I wouldn’t be able to manage both my baby stroller and the broken suitcase. They told me that according to their procedure, they could only file a report, and Pegasus customer service would contact me within a few days. Two days later, I received an email stating that I would need to have the suitcase repaired myself and send them the receipt for reimbursement. I informed them that I was on a week-long trip in a remote area with no repair shops and that traveling back with a broken suitcase and my 11-month-old baby was not feasible. I requested immediate compensation or a replacement suitcase, but they never responded to my email or phone calls. If this issue is not resolved promptly, I will share my experience with the public, ensuring the firm’s name is known.
