After my flight with Pegasus Airlines, I noticed that the wheel of my newly purchased suitcase was missing when I retrieved my luggage. I immediately reported the issue to the airport’s relevant department, explaining that I wouldn’t be able to manage both my baby stroller and the broken suitcase. They told me that according to their procedure, they could only file a report, and Pegasus customer service would contact me within a few days. Two days later, I received an email stating that I would need to have the suitcase repaired myself and send them the receipt for reimbursement. I informed them that I was on a week-long trip in a remote area with no repair shops and that traveling back with a broken suitcase and my 11-month-old baby was not feasible. I requested immediate compensation or a replacement suitcase, but they never responded to my email or phone calls. If this issue is not resolved promptly, I will share my experience with the public, ensuring the firm’s name is known.
I flew internationally with Pegasus Airlines, and upon arrival, I found my suitcase wheel completely broken off—there wasn’t even a wheel left. I immediately reported the damage at Sarajevo Airport, and a damage report was issued. When I contacted Pegasus customer service, I expected them to take r...
I bought my wife a brand-new suitcase as a gift from Germany, and she was thrilled. However, after just one flight with Pegasus, the suitcase was badly damaged. We immediately reported the issue, and they filed a report, but their response was ridiculous. Instead of offering a replacement or compen...
Pegasus Airlines completely broke the wheel of my perfectly intact suitcase beyond repair. It’s been 3 months, and they still haven’t issued any refund or provided a replacement suitcase. Despite emailing back and forth for months, there has been no resolution or meaningful update from Pegasus. This...
During my Istanbul-Munich trip with Pegasus in July, my luggage was damaged; the wheels broke off the bottom. As it was my first trip, I was unsure what to do. I approached an airport staff member to explain my issue, but they seemed not to understand English. Thankfully, a nearby passenger assisted...
On September 2, 2024, I traveled from Dubai to Istanbul Sabiha Gökçen Airport on Pegasus flight PC741. When I retrieved my luggage, I discovered that the wheel of my suitcase was broken, and the exterior was scratched with small cracks. I reported the damage to the Pegasus lost and damaged baggage d...
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