Hello, I purchased a ticket from Pegasus Airlines for the London - Istanbul flight on 02.01.2024 at 23:15. I completed the online check-in approximately 5-6 hours before the flight; perhaps it was more, but I don't recall exactly. In any case, I knew the door number and seat of my flight, and the door opening time was 22:15. The closing time was 22:55, but the crucial point was that I was at the airport before the gate opening time.
At 22:10 (Stansted Airport), I went to the counter for baggage delivery, and what did I find? There was not a single official or employee from Pegasus Airlines. No one. The company had closed up shop and left. I searched the airport from beginning to end, but I did not find a single Pegasus Airlines employee. I approached an airport information counter and, thanks to a helpful lady, attempted to seek assistance. She made a call, but there was no financial help, no employee. Naturally, as you might expect, the plane departed, leaving me no choice but to buy another plane ticket for the next day.
That night, I booked a hotel room next to the airport for one night. I incurred expenses not only for the hotel but also missed my orientation in Istanbul. I contacted Pegasus Airlines to file my complaint, and their response was that there was nothing to be done; I missed the flight. I have never witnessed such shamelessness. I apologize; I am not someone traveling abroad for the first time. I've had more than 10 international trips so far, all with Pegasus Airlines. However, if my grievances are not addressed, I will neither use Pegasus Airlines nor recommend it to my wife or friends.
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you ...
I bought a flight ticket from Pegasus Airlines for December 5, 2023, from Istanbul to Antalya. The flight was scheduled to depart at 5:45, and I arrived at the airport at 3:00. The boarding gates opened at 5:10, but they didn't let me board the plane because I was 2 minutes late to the boarding gate...
On April 13, 2024, my wife and I arrived at Sabiha Gökçen Airport one hour before our 07:45 flight to Adana. There was no guidance staff available. We queued up to find Pegasus' counter to check in our luggage; it was so crowded that we could only see the empty counters as we got closer. The only st...
On April 19, 2024, Saturday at 00:50 (Sabiha Gökçen - Sharjah), we had a flight with Pegasus. Arriving at the airport three hours early, we went through all procedures and passport control, only to find out our flight was canceled via a non-functional link message. The flight was rescheduled for 6 h...
Comments