We had a flight from Istanbul Sabiha Gökçen Airport to Seville, Spain on February 15 at 10:25 AM. By 9 AM, we were waiting near gate 506B after checking in our luggage and passing passport control. There was no announcement about the gate opening or the start of boarding. As soon as we arrived at the gate, the screen changed to "Gate Closed," and they refused to let us board. AJet passengers were waiting at the same gate, creating chaos, and we mistakenly thought we were in the Pegasus line. There was no last call announcement, and no one made an effort to call out the names of passengers who had already checked in their luggage. Four other passengers were left behind with us. It seems unlikely that none of us heard the announcements. I contacted Pegasus Airlines customer service, and they sent an email claiming their investigation showed it was not their fault. I want to see the written record of these announcements. We had hotel reservations, Flamenco show tickets, and entry tickets for the Royal Alcázar, Seville Cathedral, and La Giralda, all of which are now wasted. Our financial loss is approximately ₺30,000 due to the airline’s failure to make the necessary announcements. Our return flight is tomorrow, yet they even refuse to refund it. I demand compensation for our loss. Reservation number: V84JYH, Departure flight: PC1109, Return flight: PC1110.
I bought a ticket from Pegasus Airlines for Sabiha Gökçen-Ercan airport. I did my check-in at Sabiha Gökçen airport. I acted according to the gate number written on my ticket and started waiting in front of the gate 1.5 hours in advance. When the gates opened, I got in line. However, they told us th...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
I was a passenger on Pegasus Airlines flight PC7020 from London Stansted to Antalya, with departure time scheduled for 11:00 and PNR code 1YGABJ. Our flight yesterday under the same PNR was cancelled without any explanation, and today’s 11:00 flight was postponed to 15:30, again without any notifica...
On September 15, 2025, for my Pegasus flight from Sabiha Gökçen Airport at 07:50 (PNR: 17BJPN), I experienced serious inconvenience due to a gate change. My boarding pass showed gate 408B, but without any announcement, it was changed to 206A. We only noticed the change by chance on the screen, and a...
On 18 August 2025, I missed Pegasus flight PC310 from Istanbul Sabiha Gökçen (SAW) to Batumi (BUS), although I was already inside the airport in transit. At 15:14, the official display still showed: Flight PC310 – delayed – Gate 201A. I was waiting at that gate and even have a photo of the screen as...
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