Request to Reactivate a Locked BDG Win Account

I have been using the BDG Win application on my OnePlus Nord CE 3 Lite 5G phone in India, and my account has recently been blocked without any clear explanation. When I try to log in, I receive the message “Error: 116 – User has been locked,” and I am unable to access my account at all. My BDG Win account is registered with the mobile number 8950028271. On 25th October 2026, I noticed that my account had been locked. At that time I had deposited a total of 500 INR into my BDG Win account, and my available balance was approximately 1500 INR. After my account was blocked, I contacted BDG Win customer support and requested that my account be reactivated, but the issue has still not been resolved and I have not received any clear or helpful response regarding the reason for this restriction. I kindly request that my BDG Win account linked to the above number be reactivated as soon as possible so that I can access my balance and continue using the service. If reactivation is not possible, I expect a clear written explanation of why my account has been locked and information on what steps I can take to restore access or withdraw my existing balance.