Prima Does Not Give A Damn About Its Customers!!

I entered my payment details and invoice into the prima app, a Turkish consumer loyalty app. But I didn't get any points for requesting a credit card slip when I had already shared my payment order receipt. I paid by bank wire rather than credit card. I explained with my documents, but received the same response seven times through the app's support. After a week of no communication from the brand, I called prima service support twice and received the response that they have taken my complaint into their notes, that the prima club app team works separately, and that they have not responded to me. It bothers me to hear this nonsense! You are the most expensive product on the market! You claim to care about our children and mothers! Where does your customer satisfaction stand? Why can't I get a reasonable response from a live person and be compensated for this nonsense right away? As a mother and user of your brand, this is unacceptable!!! 2 weeks!!! For the past two weeks, you have been unable to consider your error!!! I need a response and compensation as soon as possible!!!