On November 5, 2025, I purchased the “Aerogelli Fellex Water-Repellent Long Puffer Jacket” from Oysho’s online store. When the product arrived, it was much thinner than it appeared in the images, and not nearly as padded as described. Because of this, I immediately initiated a return on the same day.
However, when I went to the DHL branch to return the item using the return code provided by Oysho, I was told that the code was invalid, and they refused to accept the package. Since then, I’ve tried contacting Oysho’s customer service via live chat multiple times, but I haven’t received any response. As a result, the product is still with me, and I cannot complete the return.
My order number is 5420****5800, and I paid ₺3,990 with my bank card. I have followed all return policies and timelines correctly, and no restrictions were mentioned beforehand. However, due to the invalid return code and lack of customer support, I’ve been left without a resolution.
I request a valid return code to complete the process and a full refund of ₺3,990, as I have complied with all return requirements.
On September 15, 2025, I placed an order (#60056184617) from Oysho’s online store. My order included leggings, a sweatshirt, a jacket, and a t-shirt totaling ₺22,390. The delivery address was in Çekmeköy, Istanbul, and the estimated delivery date was September 25, 2025. However, as of today, October...
On September 27, 2025, I placed an order (No: 60056528869) on Oysho’s official website for an Aerogel jacket and Comfortlux leggings, totaling $158. It’s now been a full week, yet my order still hasn’t been shipped. The delivery address is Bağcılar, Istanbul. When I contacted Oysho customer servi...
A few months ago, I bought a jacket from Oysho for ₺4000, expecting high quality. It was advertised as waterproof, windproof, and protective in freezing temperatures, but it turned out to be a huge disappointment. The jacket does not keep me warm, does not repel rain, and even the zipper gets stuck...
I placed an online order with Oysho on January 18, 2025, but it has not been delivered to me, and my package appears to be lost. Despite informing Oysho’s WhatsApp support team about the situation over the past five days, I have received neither a response nor a refund. They keep delaying the matter...
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