On February 11th, I ordered ₺4,370 online for delivery at the Oysho Akasya store. By February 14th, only one item had arrived at the store, and it was too big, so I returned it and bought a smaller size. The remaining things in my order arrived late at the store, and since I was traveling, I returned them to the Akasya store on February 26th. The retailer provided me with return documents for both transactions, but as of March 7th, the refund had not been issued to my credit card. When I contacted customer care, they couldn't tell me when the refund would be processed; they only stated they'd "forward it to the relevant department." During my second call, they provided me with an email address and instructed me to write here, as if mocking me. If you are ready to take the risk, go ahead and shop, but I will not be returning. Other Inditex outlets do not experience such troubles, and reimbursements to credit cards are completed quickly.
On September 15, 2025, I placed an order (#60056184617) from Oysho’s online store. My order included leggings, a sweatshirt, a jacket, and a t-shirt totaling ₺22,390. The delivery address was in Çekmeköy, Istanbul, and the estimated delivery date was September 25, 2025. However, as of today, October...
I placed an order from the Oysho online store on the morning of February 10, and 2 hours later I chose the delivery method to the store. When I went to the store, they told me that my order was not included in the store's system, they did not deliver the product, I called the call center and they sa...
On December 3, I placed an order through the Oysho app for delivery to the Forum Istanbul store. My order was shipped on December 4. Typically, store pickup orders arrive the next day, but by December 6, I still hadn’t received it. Upon checking the shipping status, I saw that it was marked as deliv...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
Today, I called Oysho's customer service to check stock availability at the Akasya store. I was assured that two units of the product were in stock and could be reserved if I placed an order. After placing the order, the delivery date was suddenly updated to December 5, 2024. When I followed up with...
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