I stayed at a hotel booked through Otelz, with a check-out date of August 10, 2024. This was a business trip, and I urgently need the company invoice for reimbursement. My billing information on the site is up-to-date, yet it's now August 23, 2024, and I still haven't received my invoice. I kindly request that the invoice be sent to me today. If not, I will have no choice but to escalate this matter to the Ministry of Finance.
Reservation No: 5250940
I made a reservation through Otelz.com on April 24, 2025 with the reference number 5522675, and to this day, I still haven’t received an invoice. For the past three days, I’ve been repeatedly requesting it, but no one from the team has sent anything. I’ve shared all the necessary information and ev...
I made an early reservation on July 17, 2024, through the Otelz app to take advantage of a promotion for a hotel that was listed as available at the time. However, nearly a month later, on August 15, 2024, I received an email stating that my reservation was canceled due to "Other" reasons, citing no...
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...
I booked a room at The Marine Hotel through Otelz.com on November 15, 2024 (reservation number: 5417972), with a cancellation option. I canceled the reservation on November 19, 2024. Despite being told that my refund would be processed, it has now been 14 business days, and I have yet to receive the...
We made a reservation for Bursa Grand Turkuaz Hotel through Otelz.com with online payment, check-in on November 12 and check-out on November 13, under reservation number 5602171. The hotel stated that since the payment was made online, the invoice should be issued by Otelz. We contacted Otelz and we...
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