The Oral-B electric toothbrush has stopped holding a charge. What should I do?

If the toothbrush discharges quickly or doesn’t turn on at all, there are two main possible reasons: battery wear or a malfunction in the charging system.

What to check:

Usage time – If the device is more than 2–3 years old, it could be natural battery wear.

Proper charging – Make sure the charging base is working and the toothbrush is correctly placed on it.

Contacts – Wipe the contacts on both the toothbrush and the charging station with a dry cloth.

Try a different outlet or cable (if the model uses USB).

What to do:

If the device is under warranty (usually 2 years) — contact the Oral-B service center or the store where you purchased it, with your receipt.

If the warranty has expired, you can have the battery replaced at specialized service centers (this will be at your own cost).

❗ If you were denied a repair without valid reason or the device failed too early, 👉file a complaint on Xolvie👈. Your review can help achieve a fair resolution and warn others!