On the morning of 14.08.2025 at 10:00, I delivered my Opel vehicle to Erdemir Opel service for repair. Hours passed, and by 16:00 my car was still in the same spot—no work had been done, and I received no proper update. This is a complete disregard for the customer. We trust an authorized service with our cars, yet all we get is indifference, neglect, and a waste of our time. If such a simple appointment and scheduling cannot be managed, Erdemir Opel’s “authorized service” title should be seriously questioned. I lost my time and was left in a difficult position. Opel’s continued cooperation with a service that clearly does not value customer satisfaction damages the brand’s reputation. If no action is taken, I will share this bad experience on every platform and pursue my rights through official channels.
In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 ...
2022 model Opel Combo Opel The windshield of my vehicle purchased from Erdemir Oto is faulty from the factory. I was kept waiting for many days. The vehicle was inspected and a water test was performed. Error detected. No one felt the need to contact me, I contacted the Opel center as a last resort ...
My 2022 Opel Crossland displayed an engine warning light, so I took it to Opel Erdemir despite the distance, as I was previously satisfied with their service. The representative was professional and explained that the issue could be due to soot buildup. He mentioned ordering a cleaning kit and asked...
I purchased a brand-new 2024 model OPEL ASTRA L (license plate 69 AAY 7**, Chassis No: VXKEPHNS5R1025***) from the Erzurum Opel Erdemir dealership approximately 9 months ago. Since day one, I have been facing serious and progressively worsening issues with the vehicle, which have caused significant ...
Opel Grandland Ultimate, which I bought as zero from Maltepe Değer Otomotiv on October 29, gave fault warnings on many electronic components on October 31 after using only 65 km. Üsküdar Opel Global has pulled the authorized service vehicle into authorized service. Since then, I have not received an...
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