Missing MetWallet Balance After A Confirmed Payment Reversal

On 12 July 2026 I made a $10 payment from my Zenith account to MetWallet. The transaction did not go through as expected and, according to Zenith, the $10 was returned back to MetWallet. I contacted Zenith customer support and they confirmed in my statement of account that the money was successfully returned to MetWallet on 16 July 2026. However, despite this confirmation, the $10 has still not reflected in my MetWallet balance and I cannot see it credited anywhere in my account. I request that my MetWallet account be checked in detail for this transaction, that the returned $10 be credited to my balance as soon as possible, and that I be informed clearly about what caused this issue.