In May 2024, I brought my vehicle to Opel Erdemir, an authorized Opel service center in Beylikdüzü, Istanbul. They diagnosed a fault in the sensor related to the collision prevention and lane keeping system and informed me that the part would cost ₺25,000 and arrive in about a month. I paid ₺10,000 as a down payment to initiate the order, and I have the receipt. The vehicle is registered under my mother, Ayşe E***, and the VIN (Chassis Number) is W0VZRHNS9P6013***. Although they initially stated the part would arrive within a month, it has now been nearly a year with no resolution. Every time I followed up, I was given vague excuses like “the part will arrive next week” or “the part arrived but was defective and returned.” My calls were repeatedly ignored, and I was never given a proper update or solution. All I want is for the promised sensor replacement to be completed. Waiting an entire year for a single part and being constantly dismissed is completely unacceptable and does not reflect the customer service standards expected from a global brand like Opel. I respectfully request an immediate and proper resolution to this issue.
On June 28, 2024, I fully paid for and ordered an Opel Mokka from Asal Otomotiv. The dealer promised delivery within 7-10 days, but this didn't happen. They informed me the issue was with Opel Turkey. My first contact with Opel Turkey's customer service was on July 3. On July 5, Ms. Mevsim responde...
Unfortunately, a traffic accident with minor damage occurred on January 09, 2024, involving my Opel Corsa vehicle, which I bought in November 2023. Regrettably, this marked the beginning of events more traumatic than the accident itself, forming the basis of my complaint. My vehicle, covered by insu...
I purchased a brand-new 2024 model OPEL ASTRA L (license plate 69 AAY 7**, Chassis No: VXKEPHNS5R1025***) from the Erzurum Opel Erdemir dealership approximately 9 months ago. Since day one, I have been facing serious and progressively worsening issues with the vehicle, which have caused significant ...
I own a 2020 Opel Grandland X, and in March 2024, at just around 60,000 km, the timing belt snapped and had to be replaced. That alone was concerning for such a low mileage vehicle. But the real trouble began in December 2024, when the car suddenly lost power—unable to exceed 30 km/h on an incline—a...
On March 8, 2025, the screen of my Opel Corsa vehicle went out. I made an appointment for March 12, 2025 at the Istanbul Öztek Çekmeköy service. The screen replacement approval came on March 27. An appointment was made by the service for the screen replacement on April 24. Since then, despite leavin...
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