I’m locked out of my OKX account because my identity verification was requested but I couldn’t complete it. Now I can’t log in at all, and I’m unsure what steps to take to regain access. I want to approach this with goodwill and no suspicion, but I really need help resolving this issue. If someone from OKX could respond and guide me on what to do next, I would greatly appreciate it. This situation is frustrating and I hope for a quick and fair solution so I can access my account again. Please, I’m counting on your support to fix this problem.
Despite submitting my ID during the initial registration with OKX, my account was suspended and I was asked to verify my identity again. However, the system doesn’t allow me to complete the verification process—it simply doesn’t work. What’s more frustrating is that this issue isn’t unique to me. Se...
My OKX account has been suspended simply because I haven’t logged in for a while. When I try to complete the required steps to reactivate it, I constantly run into an error during identity verification. Despite uploading my ID multiple times, I keep receiving the same frustrating message: “Your ID h...
Today I deposited money into my OKX account, and immediately afterward, my account was locked without warning. Despite months of regular transactions and verified identity details, I suddenly lost access to my funds. I’ve tried reaching customer service through every possible channel—email, in-app s...
I have been unable to complete the identity verification process on OKX for an extended period. Despite multiple attempts, the process keeps redirecting me to customer support without providing clear instructions on what to do next. This issue has prevented me from conducting any transactions on the...
My account on OKX has been suspended because of a recurring issue during the identity verification process. At the final step of verification, I keep receiving an error message saying, “Please try again.” I’ve followed the instructions, used different devices and networks, and retried the process mu...
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