If you've followed all the steps but are still having problems with OKX verification, try the steps below to fix the problem:
Make Sure Documents Are Clear: Make sure that your IDs are clear, easy to read, and meet OKX's standards. Verification can fail if the papers are blurry or missing parts.
Check for Updates: Make sure that the OKX platform or app you're using has the most recent version installed. Older versions may have problems with identification.
Help Desk: If the issue continues, please contact OKX's customer service team for personalised help. You can email them at [email protected] or use their Help Centre to get in touch with them. You can also use their "Contact Us" page to send a help ticket.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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