Obilet canceled my booking without notice, how can I get my money back?

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Xolvie
Xolvie Resolution Specialist April 09, 12:06 pm

If Obilet canceled your booking without notice,

First, understand your rights;

• If the company canceled the trip:
– You are entitled to a refund or alternative option
– Obilet can assist via support if you can’t manage it yourself

• Refunds are typically:
– Sent back to your bank within 1–7 business days after approval

This is your main leverage.

Check your ticket status;

• Go to:
– “Ticket Inquiry / My Tickets”

• Verify:
– Cancellation reason
– Whether refund was already initiated

Sometimes refunds are automatic.

Request refund immediately;

• Contact support and write:
– “My booking was canceled without notice. I request a full refund.”

• Include:
– PNR / ticket number
– Payment receipt
– Travel date

• Important:
– Ask if refund or “open ticket voucher” was issued

If resolution stalls, consider filing a complaint on Xolvie for added leverage.

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