If Obilet canceled your booking without notice,
First, understand your rights;
• If the company canceled the trip:
– You are entitled to a refund or alternative option
– Obilet can assist via support if you can’t manage it yourself
• Refunds are typically:
– Sent back to your bank within 1–7 business days after approval
This is your main leverage.
Check your ticket status;
• Go to:
– “Ticket Inquiry / My Tickets”
• Verify:
– Cancellation reason
– Whether refund was already initiated
Sometimes refunds are automatic.
Request refund immediately;
• Contact support and write:
– “My booking was canceled without notice. I request a full refund.”
• Include:
– PNR / ticket number
– Payment receipt
– Travel date
• Important:
– Ask if refund or “open ticket voucher” was issued
If resolution stalls, consider filing a complaint on Xolvie for added leverage.