I have accumulated 3,975 points in the Nutella app over the past year, and I have been trying to redeem these points first for the Nutella knife and then for the Nutella sweater, but I still haven’t been able to get either item. The moment I receive a restock notification, I immediately open the app, but it keeps giving errors, and right after that, it says “out of stock.” For the Nutella sweater as well, I waited with my phone in hand minutes before the drop, yet I got the same error messages followed by “out of stock.”
I do not believe this is a genuine stock shortage because many users are experiencing the same issue and complaining about it. When I contacted customer service, I only received generic responses like “the stock is gone, keep checking,” and no real solution was provided.
I want to receive the rewards I have earned after collecting these points for such a long time. I request that the Nutella sweater and Nutella knife be sent to my address without any additional charges, in exchange for my points, as I am rightfully entitled to them.
I have been following Nutella’s sweater campaign for a long time. Whenever the sweaters come back in stock, I immediately open the app, but within seconds I get a “no stock available” warning and the item appears to be sold out instantly. I have been experiencing this for days—actually for almost a ...
I have been using the Nutella app for a long time, and I currently have nearly 4,000 points accumulated in my account. I especially want to redeem my points for the Tefal crepe pan and the holiday sweater rewards, and I even receive notifications when they become available. However, the moment these...
I wanted to redeem the points I collected through Nutella’s under-the-lid promotion. After purchasing Nutella products for a long time, I accumulated a total of 5,525 points, and I tried to use them on both the official campaign website and the mobile app. However, even when new rewards appear in st...
I have been using the Nutella mobile app in Türkiye for a long time and regularly collecting points by entering the codes of the products I buy. In the past, I was also earning 25 points once a week by submitting a recipe, but for about the last six months I have not been receiving any points from m...
About three years ago, I experienced a problem with a Nutella promotion that was run through Nutella’s own mobile application. The campaign was for New Year sweaters, and I planned my participation based on the information shown in the app. However, the stock information for these sweaters was clear...
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