I wanted to participate in the free Christmas Sweater campaign on the Turkey Nutella app. Although I added it to my cart and confirmed, the stock was sold out. It’s frustrating that despite acting quickly, I couldn’t complete my order. This raises serious concerns about how stock management is handled. Does Ferrero distribute the sweaters to friends and family instead? There are 2 or 3 listings on the Dolap app. How is it possible for someone to buy and sell 3 to 5 sweaters when the stock is instantly sold out for customers? Ferrero Marketing Team and Internal Audit Team, I invite you to fulfill your responsibilities. Do not allow actions that undermine customer trust!
I have been following Nutella’s sweater campaign for a long time. Whenever the sweaters come back in stock, I immediately open the app, but within seconds I get a “no stock available” warning and the item appears to be sold out instantly. I have been experiencing this for days—actually for almost a ...
About three years ago, I experienced a problem with a Nutella promotion that was run through Nutella’s own mobile application. The campaign was for New Year sweaters, and I planned my participation based on the information shown in the app. However, the stock information for these sweaters was clear...
I have been using the Nutella app for a long time, and I currently have nearly 4,000 points accumulated in my account. I especially want to redeem my points for the Tefal crepe pan and the holiday sweater rewards, and I even receive notifications when they become available. However, the moment these...
I have accumulated 3,975 points in the Nutella app over the past year, and I have been trying to redeem these points first for the Nutella knife and then for the Nutella sweater, but I still haven’t been able to get either item. The moment I receive a restock notification, I immediately open the app...
I wanted to redeem the points I collected through Nutella’s under-the-lid promotion. After purchasing Nutella products for a long time, I accumulated a total of 5,525 points, and I tried to use them on both the official campaign website and the mobile app. However, even when new rewards appear in st...
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