Novakid Promises Discount Refund But Fails To Complete The Payment
I have been experiencing an unresolved refund issue with Novakid since September 14, 2026. Despite my refund request being approved in principle, the payment has still not been returned to my card. I contacted Novakid customer service multiple times regarding this delay. Each time, I was told that I would receive a response within three business days, but no clear solution was provided. Later I was informed that the refund had been processed and that I should check with my bank, Yapı Kredi Bank in Turkey, on the card ending in 4697. However, when I contacted my bank, I learned that no approved refund transaction from Novakid had reached them. I request that my refund be urgently and fully processed to my Yapı Kredi card ending in 4697 and that I be informed in writing about when and through which transaction it will be completed. I expect this issue, which has been ongoing since September 14, 2026, to be resolved without any further delay.
No, it's not being addressed; on the contrary, because of your indifference I wrote here and also wrote to an overseas complaint platform. My next step will be the Consumer Arbitration Board. I requested a call 40 times and no one even gets back. You don't look at messages, you don't care. Your customer satisfaction is zero. Your AI assistants answer by postponing every conversation by three business days. Human representative colleagues, however, are unfortunately unauthorized and inadequate. Ms. Tuğçe, I'm telling you clearly that I will file a complaint because it hasn't been resolved.
