On April 7, 2026, I placed order number 661484 through Columbia’s official website (www.columbia.com.tr) using my credit card. I returned the product the next day. However, as of April 28, 2026, my refund has still not been processed.
When I contacted customer service, I was told that my refund has not yet been submitted to the bank, and that once it is submitted, it will take an additional 10 days to complete. When I asked for a reference or inquiry number, I was told that none could be provided and that I simply need to wait. Furthermore, although the product was delivered to me within 3 days, the system shows the return date as April 20, 2026, and they stated that the 10-day refund process would only begin from that date.
This creates the impression that my money is being unnecessarily delayed. Due to these delays and inconsistent information, I have been inconvenienced.
I request that my refund be processed immediately and that the payment be returned to my credit card without any further delay.
On February 27, 2025, I made a purchase at the Columbia store in Carrefour Maltepe Park AVM. The next day, I requested a refund and returned the product because it was too big. Despite the refund amount being ₺6,399.92, they have not yet refunded my payment and informed me that the refund would take...
On February 6, 2025, I ordered two pairs of shoes from Columbia’s official website (columbia.com.tr). Then, on February 11, 2025, I received a cancellation notice, claiming a stock issue had occurred, and both of my orders were canceled. When I contacted customer service, they told me the products ...
On April 20, 2026, I placed order number 666722 through Columbia’s official website for the Payton Pass II Interchange Women’s 3-in-1 jacket. At the time of purchase, the website clearly showed that the size M was in stock, which is why I chose to buy it online. However, on April 28, 2026, my order...
I placed an order from Columbia’s online store in December but had to return the product in January. Despite following all return procedures, I still haven’t received my refund. When I first contacted customer service, they asked for the tracking number, which I promptly provided. However, after th...
Fifteen days ago, I made a purchase from Columbia’s online store. Later, I decided to return the item and initiated a refund request. I shipped the product back, and Columbia confirmed receipt of the return. However, despite them having the item, my refund still hasn’t been processed. It is extreme...
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