Unfortunately, the hanger connection on the Nine West bag I bought online broke on the second day, rendering the bag useless to me. I called customer service to report the issue, and they instructed me to bring the device to a nearby store for inspection. They inspected it and told me there was no flaw in production so I could have my money back. My initial reaction was one of refusal, and I expressed a desire to reverse the situation by saying so. They said that was the end of the discussion, that they couldn't buy the used product, that the decision was final, and that I could take it back to the store if I wanted to write a note and have it re-examined. It's not cool that a popular brand can afford to take advantage of such workarounds, and it's even less cool that I had to shell out so much money for a bag I can't even use. Furthermore, it's not nice that they offer people the chance to buy from the website despite knowing full well that doing so will lead to problems.
I purchased a Nine West bag just a week ago, and the handle broke during its very first use. I immediately returned it to the store and requested a fu...
I trusted the Nine West brand and bought one of their handbags, expecting decent quality for the price I paid. Unfortunately, the handles keep coming off repeatedly, making it impossible to use. I’ve tried to repair them myself, but it’s no use—the material is just too flimsy and poorly made. For th...
I bought a bag from the Nine West Akasya store last month, and it broke at the connection points after only three uses. The workmanship is of poor quality, and I have lost faith in the brand. I was shocked to learn that they are defrauding customers by selling such low-quality products at such high ...
Less than a year ago, I bought a Nine West handbag as a birthday gift for my mother. To our disappointment, the handles started peeling badly, even though she only used it occasionally and took great care of it. We contacted customer service and sent the bag in for review, only to be told that the i...
I purchased a synthetic leather handbag from Nine West’s official website, which I used only 5–6 times over the course of about a year. Despite this limited and careful use, the handle of the bag has deteriorated severely, almost melting and tearing apart. At this point, the strap is barely held tog...
Comments