I received the wrong NextDirect item. What can I do?

There are a few ways to fix the situation if NextDirect sent you the incorrect item:

• Replenish and Returned: NextDirect will send you the correct item if you return the incorrect one. They might pay for the cost of return shipping.
• Refund in Part and Keep: Depending on the price difference between the items, NextDirect might provide a partial refund if you're happy with the incorrect item.
• Other Plans: NextDirect may offer other options, like store credit or vouchers, based on the situation.

To make sure you didn't inadvertently order the incorrect item, compare your order confirmation email with the item you actually received.

Contact NextDirect's customer service by phone, via email by completing the online form on the NextDirect website, or by using Live Chat on their website during business hours.

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