On October 2, 2025, I purchased a pair of New Balance U9060 Block sneakers, size 38.5, from the New Balance Suadiye store, paying by credit card. I used the shoes for approximately two months, on an every-other-day basis, under normal city walking conditions. Despite this limited and standard use, tears developed on the inner heel lining of both shoes within a relatively short period of time.
After noticing this issue, I returned the product to your Suadiye store on December 12, 2025 for inspection. According to the information shared with me on December 16, 2025, the inspection result was negative, and it was stated that no manufacturing defect was found. Considering the duration, frequency, and manner of use, I believe this conclusion does not reflect the reality of the situation, and I do not accept that the deformation was caused by user error.
As a result, on December 24, 2025, I applied to your Suadiye store once again and completed the necessary forms and procedures for a second inspection request. In my opinion, a product deforming in this way within such a short time and under limited, normal use clearly points to a manufacturing or material-related issue.
Based on my trust in your brand and my expectations, I request that the tearing in the inner heel lining be re-examined in a more detailed and careful manner, and that, if deemed appropriate, a solution ensuring customer satisfaction—such as a product replacement or a refund—be provided.
On March 9, 2025, I bought a pair of New Balance shoes in size 38.5 from the Tema World SuperStep store for ₺5,699. I used them solely for light walking, just as they were meant to be used. However, in just two weeks, I observed noticeable deformation on the upper side panels of the shoes. I returne...
I purchased a pair of New Balance sneakers from SuperStep on October 13, 2024, for ₺7,999. Not long after, I noticed a tear forming on the right heel section of the shoe. This was extremely frustrating considering I had barely worn them. I am someone who rotates my footwear and takes very good care ...
On August 3, 2025, we purchased the New Balance 9060 model shoes at a discount from the official New Balance store in Ankara Kentpark. In less than a month, the shoes began to show damage and slight tearing along the inner insole edges. We took the product back to the store for inspection, but our r...
In July 2024, I purchased the New Balance 9060 directly from the brand’s official website. After only a few wears, the inner lining began to deform, and over time, this deformation turned into a tear. I sent the shoes in for inspection, expecting a fair evaluation, but I was told the issue was due t...
I purchased a pair of New Balance 9060 sneakers from the official website in July 2024. Although I only wore them for about a month and a half—rotating them with other shoes throughout the week—the interior lining started to deform within just a few wears. As I continued to use them, the damage wors...
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