On October 16, 2025, I ordered two pairs of New Balance sweatpants — model codes WNP1507-BK1STM and WNP1426-SST100STM — from the official New Balance website (Order No: nbı0203965901157). The products were delivered to me on October 20, 2025. However, one of the items turned out to be much larger than expected, and I wanted to return it. When I logged into my account, I noticed that the “Return” button was missing.
I tried contacting customer service multiple times, but I couldn’t get any response or assistance regarding the issue.
I request a refund for my credit card payment and ask that the return process be initiated by providing the necessary instructions. I kindly ask that my issue be resolved as soon as possible.
On October 27, 2025, I purchased a pair of New Balance 408 gray unisex sneakers (Order No: nbı0204304101738) from the official New Balance website. When I checked my order status on October 30, 2025, I noticed that the order had been canceled without my knowledge. When I contacted customer service, ...
I placed an order on New Balance’s official website on February 24, 2025 (Order ID: NBI019415580718), only to have it canceled without my request or approval. I received a notification stating, "Your cancellation request has been received and approved," even though I never made such a request. This ...
Hello, I purchased shoes from the New Balance website, and the product arrived the day before the holiday. Upon trying them on, I realized they were a bit small. Right after the holiday, I wanted to exchange them, but I found out that since I bought them from the website, only a return process is po...
On October 13, 2025, I ordered a pair of New Balance 574 sneakers from the official New Balance website, and I received them on October 17, 2025. I normally wear a size 43, but since the model runs small, I chose a size 44. I bought the shoes for daily use and have been wearing them regularly for 4–...
On 13.07.2025 at 09:30, I placed an urgent order through the official New Balance website. It’s now been quite some time, and the order status still shows only “Order Received.” There’s no update — not even a message saying it’s being prepared or shipped. I’ve tried calling customer service multipl...
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