I placed an order on New Balance’s official website on February 24, 2025 (Order ID: NBI019415580718), only to have it canceled without my request or approval. I received a notification stating, "Your cancellation request has been received and approved," even though I never made such a request. This is completely unprofessional! Because I relied on this order, I canceled other purchases, and now those items are out of stock as well. New Balance never provided an explanation, nor did they attempt to resolve the issue. This was my first purchase, and it will definitely be my last. New Balance, you need to fix this mistake and either restore my order or offer a proper solution!
On October 27, 2025, I purchased a pair of New Balance 408 gray unisex sneakers (Order No: nbı0204304101738) from the official New Balance website. When I checked my order status on October 30, 2025, I noticed that the order had been canceled without my knowledge. When I contacted customer service, ...
On 13.07.2025 at 09:30, I placed an urgent order through the official New Balance website. It’s now been quite some time, and the order status still shows only “Order Received.” There’s no update — not even a message saying it’s being prepared or shipped. I’ve tried calling customer service multipl...
I ordered a pair of shoes from the official New Balance website, and before the item was even shipped — while it was still marked as “Preparing for Shipment” — the product went on sale with a 40% discount. It’s incredibly frustrating that the exact same product dropped significantly in price right a...
Last night, I placed an order for a pair of New Balance shoes through their official website. Soon after, I realized I needed to cancel the order — but to my surprise, there was no cancellation option available anywhere on the site. I immediately sent an email to their support team, but I have yet t...
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