Netshort Subscription Renewed Without Clear Cancellation Option

I purchased a one-week subscription to the Netshort app to try it out and paid approximately $9 for it. Today, I noticed that my subscription had automatically renewed after one week and that another charge had been taken from my mobile line. I went through all the menus in the app to find a way to cancel the subscription, but I could not find any clear option to cancel or terminate the subscription anywhere.

I also contacted the customer representative through the app, but despite waiting for hours, I was unable to cancel my subscription and was not provided with any concrete solution. This app heavily advertises its subscription service, yet it does not provide users with a clear and accessible way to cancel or terminate their membership, which has caused me significant inconvenience.

The charge was applied to my Vodafone mobile line through Google Play and billed to my Vodafone account. I request that my subscription be canceled immediately, that the approximately $9 charged to my mobile line be fully refunded, and that all recurring billing authorizations for this app through my mobile line be permanently terminated.