I have paid my Netflix bill but the bill seem unpaid still, what could be the reason?

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Xolvie
Xolvie Resolution Specialist November 28, 2023 9:16 am

There are a few possible reasons why your Netflix bill might still show up as unpaid even though you've paid it:

• Check to see if the method of payment you gave Netflix has expired or is no longer valid. If so, go to the Netflix website and change how you pay.
• Make sure that the monthly charge is okay with your bank. For safety reasons, banks may sometimes stop or mark transactions.
• Check to see if the payment information you gave Netflix matches what your bank already has on file. This includes making sure that there are no mistakes in the names, addresses, or other important information.
• If you're in the US, make sure that the credit card zip code on your Netflix account matches the one your bank has on file.
• Netflix may have a technical problem that makes the payment show up as unpaid when it hasn't. To fix this, call Netflix's customer service report the problem, and ask that it be looked into.

Get in touch with Netflix customer service: You can get help with the payment problem and make sure that your account shows the correct payment status by calling Netflix customer service.

Have more to contribute? We'd love to hear from you in the comments.

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