Before the start of this billing cycle, I paused my Netflix 4K subscription through the mobile application specifically to prevent any payment from being charged. Despite my subscription being frozen, I was charged approximately $8 yesterday and another approximately $8 today, resulting in two separate charges being taken from my card back to back.
I do not find it acceptable that payments were collected twice even though my subscription was already paused. Since I made no additional transactions or changes to the account after freezing the membership, I consider these charges completely unfair. Because of this issue, I have experienced both financial loss and unnecessary stress and wasted time.
I have not yet spoken with customer service, but I request that this error be urgently investigated and that both charges withdrawn from my account be fully refunded without delay. I also want a clear explanation regarding why the subscription freeze process failed and why payments were still processed despite the account being paused.
In addition, I expect the necessary checks and safeguards to be implemented to ensure that a similar issue does not happen again in the future. I want it to be known that I will continue to pursue this matter and, if necessary, will escalate the issue to the appropriate consumer protection and legal authorities.
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